Dispatching
With our tailored services, no matter how small or large your business – Your customers will always talk with a professional, experienced operator. Your customer will appreciate speaking with a live person instead of an answering machine. It makes them feel heard. It is a sign to your customers that you are a professional.
80% of customers looking for services will move onto the next company on their phone list if they are unable to speak with someone and/or are met with an answering machine.
With our live agents assisting with calls 24/7, 365 days a year, your call is always guaranteed to be answered with the highest level of respect for your callers needs. We are able to dispatch these calls to you in many different ways, Cellphone, Text message, Email, Fax or through our Secure Messaging app as soon as the calls come in.
Depending on the services you’ll be needing, we can simply take a message, or we can gather the following information to have ready for and/or sent to the driver.
- Caller Name
- Phone Number
- Services Requested
- Vehicle Information (year, make, model, color)
- Vehicle Location
- Tow Destination (if not impounded)
- 2- or 4-wheel drive
- Reason for the tow
- And more….
- *These are just examples; scripting is 100% tailored to the specific needs of our clients*
To learn more about our 24/7 phone support please browse through our website, start a chat or give us a call at 800-710-3642.
Phone Call Answering Services Frequently Asked Questions
We have been providing our professional call services since 1988. In that time we have served countless clients and honed our abilities and expertise to a high-level that few others can match.
Our answering services record all of your messages. We can also automatically share those with you in a number of ways. Those include transmitting them to you via text, fax, email, secure messaging platform or a secure web-based portal.
With our call answering services you can save time, focusing on other tasks you need to get done. You can also take a break if you want as our call service is always available. We also tend to be lower cost than many internal or external alternatives while ensuring your calls are answered consistently and courteously.